Support Engineer

We are looking for a focused, self-motivated and dynamic individual to join our IT team. You will be required to provide professional technical support to meet the needs of the organization. Reporting to the Manager: IT Support as an IT Support Technician.

Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN.
Format and Reload of user machines, ensuring all user data is backed up and secured before format.
Ensuring correct software is loaded onto the user’s machine before delivery.
Front Line Desktop Support via Telephone or Servicedesk initiated requests.
Troubleshoot problems over phone or via remote desktop technologies.
Company Server Infrastructure monitoring and proper escalation of alerts.
Exchange and Active Directory administration, including new user creation, password and lockout resets.
User Rights Management via group membership changes in Active Directory.
Telephony Support – including, Asterisk configuration changes and troubleshooting.
Corporate and Call Center applications support, troubleshooting and issue escalation.
Knowledge and experience on Windows 7, Windows Server 2008 R2 and Office 2007
Matric/Grade 12 or equivalent
2 year related Diploma
Certified Systems Engineer preferred
Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted.

The qualifications identified herein are an inherent job requirement, therefore a qualification verification check will be done.

By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Please only apply if you have the relevant experience outlined above, by sending your CV to, we will contact you within 2 weeks to inform you if your application has been successful.