IT Learning Training Analyst
Location Gauteng
Salary R0.00 pm - R33,300.00 pm
Field IT
Type Full Time
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SUMMARY

This client is a leading global law firm. Their distinctive market position is founded on their exceptional breadth of our practice, on deep industry knowledge, and on their 'one team' global approach. Formed through the combination of two top international law firms, the company has 2,500 lawyers on six continents. With a presence in the world's major financial and commercial markets, they are well placed to provide excellent business-oriented advice to their clients locally and internationally. The IT Learning team, part of the Technology Department, provides training on the IT systems in use at Hogan Lovells. The team works closely with other teams in Technology to provide input to the set up and implementation of projects affecting users, such as new software and upgrades to existing systems. The company uses a variety of learning technologies to enhance accessibility of learning globally. These include online learning, virtual classroom technologies and web conferencing.

RESPONSIBILITIES
Provide IT training using a variety of delivery methods to all levels of staff, to enable them to use the firm’s technology systems effectively.
Manage projects from a Training perspective undertaken by other areas such as Technology to offer advice on appropriate training methods and where appropriate provide training and documentation.
Work with others in IT Learning and Technology to offer support, advice and resolution of users’ technical problems. Deal with occasional user queries assigned to the IT Learning team by the Service Desk.
Write appropriate documentation and course notes for all courses offered.
Deliver training remotely via virtual classroom technology.
Create online content to provide additional and alternative training formats to local and international users.
Travel to international offices to deliver training and support, analyzing each visit upon return and submitting appropriate recommendations.
Specific duties or responsibilities may be reviewed from time to time toreflect changes in personnel and management structure, staff location or services.
QUALIFICATIONS
Two years' training experience in delivering remote training.
Delivering training to all levels of users i.e. partners, secretaries, etc.
Two years' experience in delivering classroom training.
Experience of working in a professional services firm.
A good knowledge of MS Office 2010.
Expertise in a variety of mobile devices and software (e.g. Blackberry, laptops).
Expertise in applications within a corporate legal environment.
Particular expertise in Word, including Styles and long documents.
Awareness of and interest in e-learning training methods.
Experience in delivering training to delegates in other offices using online technologies, such as web conferencing or virtual classrooms.
Experience of writing documentation, such as quick reference guides.
Experience in designing/creating new courses.
A-Levels or equivalent.
Training qualifications.
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IT Learning Training Analyst

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